Refund policy

At Shop Gulmohar, we strive to provide you with products of the highest quality and excellence. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines how we handle returns and issue credit notes.

If you'd like to exchange or return your outfit, please write to us at support@shopgulmohar.com with your order number and reason for exchange/return within 48hrs of receiving your order. Our team will get back to you with the exchange/return procedure. Please follow the steps and ship the product back to us within the timeline stated. 

• Kindly ensure that the product you return is unused and unworn with the original tags intact. Once we receive the product, our Quality Check team will inspect it for any signs of wear and tear, following which we will process your exchange. Exchange pieces will be processed as per our shipping timeline.
• Some product descriptions may contain information regarding inventory and exchange/return policy, which will be applicable for that particular product. 
• Exchanges or returns will only be processed after discussion on email or WhatsApp.
• Please note that products once exchanged are not eligible for a second exchange or return.
• Products purchased on Sale will not be eligible for exchanges and are considered final sale.
• Customized products and products purchased using credit notes will not be eligible for exchanges or returns.
• All exchange/return requests must be communicated via email 

CREDIT NOTE:

As a policy, we do not offer cash refunds. In the event of returns, we issue a credit note equivalent to the value paid of the order. Credit notes have a validity of 6 months and are redeemable only on website purchases.

In case of cancellation, please mail us within 24 hours of placing the order. Cancellations after this period would be contingent on the status of the order. A credit note of the full order value will be mailed to you, with a validity period of six months.